Online Customer Service and Quality Feedback

This form has been designed to enable us to monitor and maintain the first class service we offer to our ever increasing customer base. Service and Quality are part of the Polyprint philosophy and we strive to maintain this with vital feedback from our customers.

Please take just a few minutes to complete the response form below and submit your findings to us.

Your co-operation is greatly appreciated.

Contact Name:
Company/Organisation Name:
1. When enquiring about a quote, how did you find:


a) Our response time
1 2 3 4 5     (Scale: 1=Poor / 5=Good)

Reason for mark given...


b) Our approach
1 2 3 4 5    (Scale: 1=Poor / 5=Good)

Reason for mark given...
2. Do our deliveries meet your time scale requirements?


1 2 3 4 5    (Scale: 1=Poor / 5=Good)

Reason for mark given...
3. As far as you are aware, was your order to your specification?


1 2 3 4 5    (Scale: 1=Poor / 5=Good)

Reason for mark given...
4. How do you rate:


a) Packaging and delivery
1 2 3 4 5     (Scale: 1=Poor / 5=Good)

Reason for mark given...


b) Print Quality
1 2 3 4 5    (Scale: 1=Poor / 5=Good)

Reason for mark given...


c) Overall specification
1 2 3 4 5    (Scale: 1=Poor / 5=Good)

Reason for mark given...
5. Was the invoice correct and complete?


1 2 3 4 5    (Scale: 1=Poor / 5=Good)

Reason for mark given...
6. How could we do better?

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